Heetii Privacy Policy

Last Updated: August 19, 2024

1. Introduction

Heetii ("Heetii," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform"). By accessing or using the Platform, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

2. Information We Collect

2.1. Personal Information

We may collect personally identifiable information ("Personal Information") that you provide directly to us when using the Platform, including:

• Account Information: Name, email address, phone number, mailing address, and password.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Profile Information: Profile picture, service preferences, and other details you choose to provide.
• Communication Information: Records of your communications with us, including customer support inquiries.

2.2. Non-Personal Information

We may collect non-personally identifiable information that cannot be used to identify you, including:

• Usage Data: Information about how you interact with the Platform, such as pages visited, features used, and time spent on the Platform.
• Device Information: Information about the device you use to access the Platform, including IP address, browser type, operating system, and device identifiers.
• Location Information: Approximate location data based on your IP address or mobile device GPS data.

2.3. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your activity on the Platform. Cookies are small data files stored on your device that help us improve the Platform and deliver a better user experience. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

3.1. Providing and Improving Services

We use the information we collect to:

• Provide, operate, and maintain the Platform.
• Facilitate service requests, bookings, and payments.
• Improve, personalize, and enhance the user experience.
• Develop new features and services.

3.2. Communication

We may use your information to:

• Send you account-related communications, such as updates, security alerts, and administrative messages.
• Respond to your inquiries, provide customer support, and resolve issues.
• Send you marketing communications, such as newsletters, promotions, and special offers, unless you opt out.

3.3. Analytics and Research

We use non-personal information for analytics and research purposes to:

• Understand how users interact with the Platform.
• Monitor and analyze usage trends and performance.
• Conduct research and improve our services.

3.4. Legal Compliance and Protection

We may use your information to:

• Comply with applicable laws, regulations, and legal processes.
• Protect the rights, property, and safety of Heetii, our users, and the public.
• Detect, prevent, and address fraud, security breaches, and other unlawful activities.

4. Sharing and Disclosure of Information

4.1. Service Providers

We may share your information with third-party service providers who assist us in operating the Platform, processing payments, providing customer support, and performing other business functions. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your Personal Information.

4.3. Legal Obligations

We may disclose your information if required to do so by law or in response to a valid request by a governmental or regulatory authority.

4.4. With Your Consent

We may share your information with third parties if you provide your explicit consent for us to do so.

5. Data Security

5.1. Security Measures

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. These measures include encryption, firewalls, secure servers, and regular security assessments.

5.2. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We may retain non-personal information indefinitely for research, analytics, and business purposes.

5.3. Data Breach

In the event of a data breach that compromises your Personal Information, we will promptly notify you and take appropriate measures to mitigate the impact.

6. Your Rights and Choices

6.1. Access and Correction

You have the right to access and update your Personal Information stored on the Platform. You can do this by logging into your account or contacting us directly.

6.2. Opt-Out of Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us. Please note that you may still receive non-marketing communications, such as account-related messages.

6.3. Data Deletion

You may request the deletion of your Personal Information by contacting us. Please note that we may need to retain certain information for legal or business purposes, such as complying with our legal obligations or resolving disputes.

6.4. Cookie Management

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Platform.

7. Third-Party Services

The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by Heetii. This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party services you interact with.

8. Children's Privacy

The Platform is not intended for use by individuals under the age of 16. We do not knowingly collect or solicit Personal Information from anyone under 16. If we become aware that we have collected Personal Information from a child under 16, we will take steps to delete that information.

9. International Data Transfers

Heetii is based in Canada, and your information may be transferred to and processed in Canada or other countries where our service providers are located. By using the Platform, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on the Platform, and the "Last Updated" date will be revised accordingly. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@heetii.com